VWW Guide: Assertive Communication and Active Listening
Communication is essential for almost everything we do. Effective communication skills are fundamental to success in many aspects of life, especially in our relationships with family, friends, community members, and co-workers. Many jobs require strong communication skills, and those who are effective at communicating are more likely to get hired, land promotions, avoid workplace conflict, and be more satisfied at work.
But what makes someone an effective communicator, and how can we ensure that our messages are clearly understood? This guide will help you understand the effectiveness of and how to use assertive communication and active listening when communicating in the workplace.
Communication is a two-way process. It involves both how we send and receive messages. Receiving includes how we take in the message (reading or listening, for example), and the ‘decoding’ of the message. Effective communication requires active listening from both parties involved to ensure that messages are clearly received and understood.
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